Returns & Refunds
Thank you for shopping with us. We truly appreciate your support and hope you're completely satisfied with your purchase.
1.0
Refund eligibility
Refunds will only be issued within 16 days of purchase, or unless faulty.
1.1
Product condition
Your products must remain in factory quality condition and retain their original factory seal.
1.2
Opened or used products
We cannot issue refunds for products that have been opened or partially used, unless faulty.
2.0
Returning your order
Please include your full name, email address, and order number with your factory sealed products.
3.0
Processing time
Once we receive your return you will be notified via email within 7-10 days of the status of your return (approval or rejected).
3.1
Refund method
All refunds will be returned to the original payment method.
Return address
BETA U NAD+
53 Bank Street
Golborne
Warrington
WA3 3SB
Summary
| Refund window | 16 days from purchase |
| Condition | Factory sealed, unopened |
| Faulty goods | Refundable outside the window |
| Processing | 7–10 days from receipt |
| Refund method | Original payment method |
Not sure whether your order qualifies? Send us your order number and we'll check before you post anything back.